Melbourne Clean

melbourneclean.com.au  |  Melbourne, Australia

Privacy Policy

Last updated: May 2026

Melbourne Clean (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website melbourneclean.com.au or contacting us for services, you agree to the terms of this Privacy Policy.

What Information We Collect

We may collect the following types of personal information:

  • Contact details — your name, phone number, email address, and home or business address
  • Service information — details about the cleaning services you request
  • Payment information — processed securely through third-party payment providers
  • Website usage data — pages visited, time spent, browser type, and IP address (via cookies and analytics tools)

How We Collect Your Information

We collect information in the following ways:

  • When you fill out a contact or quote request form on our website
  • When you call or email us directly
  • When you book or receive our cleaning services
  • Automatically through cookies and analytics tools when you visit our website

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide cleaning service quotes
  • Book and deliver our cleaning services
  • Process payments
  • Send service confirmations, reminders, or updates
  • Improve our website and services
  • Comply with our legal obligations

We will not use your information for any purpose other than what is stated here without your consent.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

  • With service providers who assist us in running our business (e.g., payment processors, scheduling tools) — only to the extent necessary
  • If required by law or a government authority
  • To protect the rights, property, or safety of Melbourne Clean, our customers, or others

Cookies

Our website may use cookies to improve your browsing experience and collect usage data. You can disable cookies in your browser settings, but this may affect how the website functions.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no data transmission over the internet can be guaranteed to be completely secure.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccurate or outdated information. To make a request, please contact us at info@melbourneclean.com.au.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact us:

Location: Melbourne, Victoria, Australia

Email: info@melbourneclean.com.au

Website: melbourneclean.com.au